Web Security: Your Most Important Responsibility


Most businesses devote a certain level of vigilance to protecting the personal data of their customers. But we’re going to tell you that what you’re doing is probably not enough.

Verizon is a big and successful company, and they probably thought they were being vigilant as well – right up to the point where the personal data of six million of their customers leaked online. Perhaps you were one of them.

It sounds bad but it could have been worse – Verizon stressed that no loss or theft of customer information occurred. However, a security setting on a cloud server that was errantly handled by an employee made customer phone numbers, names, and some PIN codes publicly available online. PIN codes are used to confirm the identity of people who call for customer service. Scammers may not be able to clean out your bank account with a PIN code, but they could make your life more difficult.

Protect Yourself – Protect Your Customers

Sooner or later your business will land in the crosshairs of a hacker. So it’s important to understand now where the vulnerabilities are in your website, and to integrate security features that will minimize opportunities for a breach, including those resulting from human error, as in the Verizon incident.

Yes, we can help with this – but the purpose of this blog is not to sell you something; it’s a friendly reminder to make sure your security bases are covered.

That means be careful about sharing information with third parties and believing they will be secure with it. Maybe your marketing team wants to take advantage of an offer with another company to share customer information, either to make money or to gather research data – but the closer you keep that data to yourself, the more secure you and your customers will be.

And while we’re on the topic of data collection – do you really need a customer’s social security number? Do you need to store their financial information anywhere other than at the point of purchase? Or keep it for years? The more of this stuff you have, the more you are likely to become a target.

Being careful also means the use of complex passwords using upper and lower-case letters and numbers. It means updating security patches. It means making sure your employees know not to click on suspicious links or download attachments from unfamiliar accounts. And it means making sure any third parties with access to your network are just as concerned about security as you are.

If you have any security questions or concerns, let us know. We’re happy to help.


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